Privacy policy

Rauschenberger Innovations GmbH ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose and safeguard your personal information when you visit our website, purchase products, interact with our services or communicate with us.

This website is primarily intended for customers located in the United States.

Information We Collect

We may collect the following categories of personal information:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Payment-related information

  • Device information

  • IP address

  • Browser and operating system information

  • Website usage data and interactions

  • Marketing preferences and communications

We do not knowingly collect personal information from children under the age of 13.

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies, pixels and similar technologies, including:

  • IP address

  • Browser type

  • Device identifiers

  • Referring websites

  • Pages visited

  • Time spent on pages

  • Interactions with our website and advertisements

Orders and Purchases

When you place an order through our online store, we collect information necessary to process, fulfill and administer your purchase, provide customer support and comply with legal obligations.

Shopify Platform

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services. Your data may be stored through Shopify's data storage systems, databases and applications.

Payment Processing

Payments may be processed through Shopify Payments, Shop Pay, PayPal and other approved payment providers. Depending on your device and payment preferences, additional payment methods such as Apple Pay or Google Pay may also be available.

Payment information is processed directly by the applicable payment provider in accordance with its own privacy policy. We do not store complete payment card information on our servers.

Shipping and Fulfillment

To fulfill orders and deliver products, we may share personal information with shipping carriers, logistics providers and fulfillment partners, including third-party fulfillment services.

Information shared may include:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Order details

Email and SMS Marketing

We may use email and SMS marketing platforms, including Klaviyo, to communicate with customers, provide transactional notifications, send marketing messages and analyze campaign performance.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to operate our website, improve functionality, analyze traffic, personalize content and measure advertising effectiveness.

We may use technologies provided by advertising and marketing partners, including Meta (Facebook and Instagram) and Klaviyo, to personalize content, deliver relevant advertisements and measure campaign performance.

You may manage certain cookie preferences and privacy choices through the "Your Privacy Choices" link available on our website.

How We Use Personal Information

We may use personal information to:

  • Process orders and payments

  • Fulfill and deliver products

  • Provide customer support

  • Communicate with customers

  • Improve our website and services

  • Conduct analytics and marketing activities

  • Detect and prevent fraud

  • Protect the security and integrity of our website

  • Comply with legal obligations

Disclosure of Information

We may disclose personal information to:

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Technology and hosting providers

  • Marketing and analytics providers

  • Customer communication providers

  • Professional advisors

  • Government authorities when legally required

We do not sell personal information for monetary consideration. However, certain advertising activities may constitute "sharing" under applicable U.S. privacy laws.

U.S. Privacy Rights

Residents of certain U.S. states, including California, may have rights regarding their personal information, including the right to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Obtain a copy of personal information

  • Opt out of certain advertising activities

To exercise your privacy rights, please contact us at:

service@clax.de

You may also use the "Your Privacy Choices" link available on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective when the updated Privacy Policy is posted on this website.

Contact Us

Rauschenberger Innovations GmbH
Saynstrasse 41
D-57627 Hachenburg
Germany

Email: service@clax.de
Phone: +49-7141 66 23 0

Last updated: June 2026